FAQ


Q. Can I try your stuff on?
Yes, come to our shop.

Q. Can I return my orders?
Yes! We will offer you a full refund within 28 days of order.

 

Q. Do you ship to my country?
Yes!

Q. Where does my order ship from?
Barcelona, Spain. 

Q. What couriers do you use? 
All orders are delivered by FedEx, UPS, ASM or Spanish Post. 

Q. Can I track my order?
Yes, we will send you a tracking number.

Q. When will I receive my order? 
Europe 2 - 5 days. World 5 - 14 days. 

Q. What size are your garments? 
Our garments are one size fits most. 

Q. Will I pay taxes?
Orders outside of Europe may be subject to import duties and taxes.

Q. Will I have to pay international Taxes & Duties?
Your order may be subject to import duties and taxes. The cost may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Cool Shit cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. If you refuse a shipment from us, you are responsible for the original shipping charges, any import fees, duties, and/or taxes that are incurred on the package, and the cost of returning the package.

Q. Do you have any store locations?
Yes many! If you are in Barcelona visit us here.

Q. Can I stock Cool Shit in my shop?
Send us an email and let’s talk. 

Q. Will ____ ever be back in stock?
Probably not, it’s more fun to make something new. 

Q. If I buy a Cool Shit item, will I be a better person?
Yes!